Terms of Service

1. INTRODUCTION

The following Terms of Services or any related content posted on this website (named as ToS) are to define an agreement between Olgajeanne (url : "shop.olgajeanne.fr" or "olgajeannelaboutique.bigcartel.com", "we", "our", "us"), and you, the visitor, governing your access and use of all content and functionalities available on our website, (named as "the site").
By visiting the site, you are accepting and and consenting to the guidelines described in the ToS.
We reserve the right to update, change or replace these ToS for any reason, and your continued use of the site following such variations shall mean your acceptance to be bound by the modified ToS. Please read these ToS carefully before using our website.

"olgajeanne", "we", "our", "us", refer to
Sophie Baillet - 175 rue d'Endoume - 13007 Marseille - France
Siret (registration) number : 529 398 240 000 18 - VAT number : FR55 529 398 240.

2. ONLINE STORE TERMS

Our store is hosted on Big Cartel LLC platform, which provides us with the online e-commerce solution that allows us to sell our products and services to you. For any further information you may consult the agreement at http://help.bigcartel.com/legal/agreement/

The purchase of items or services through shop.olgajeanne.fr (or olgajeannelaboutique.bigcartel.com) is strictly limited to parties who can lawfully enter in and form contracts on the internet in accordance with the laws applying in France (including minimum age authorization).

In order to make a purchase on the site you agree to provide your personal details, such as : your real name, phone number, e-mail address, and other requested information. Furthermore, you will be required to provide payment details, which you certify are all complete, correct and valid, and you confirm that you are the person referred to in the billing information provided. These are our eligibility conditions for you to purchase on our store.

3. PRODUCTS

Items displayed on Olgajeanne e-store are either in stock, or ready to be made to order, and are available for purchase, unless mentioned as "coming soon" or "sold out".
If the item you wish to purchase looks unavailable, please e-mail us at e-shop@olgajeanne.fr to ask for an email notification when the item is available again.
Some items may have limited quantities (notified as "limited edition") and are subject to return of exchange only according to our Return Policy.
We are doing our best to display as accurately as possible the details and colors through images, of our products that appear in our store. The pictures and descriptions are indicative. Therefore we cannot guarantee that your computer or mobile device's display of any color will be accurate.
Olgajeanne's jewelry pieces are handmade on order with the most care in our studio in Marseilles, France. Due to their artisanal mean of production, some items may present slight differences, they are to be considered as a sign of their uniqueness.
Each piece of jewelry is delivered with its edition number, mentioned on the product label attached.

4. PRICING POLICY

Prices of items mentioned on the website are in Euros currency. They are free of VAT due to special status of our company in France, and exclusive of any other taxes or customs fees, which are in charge of you, the purchaser. Shipping costs are mentioned separately and will be added in your "cart"
Prices are adjusted at the beginning of each year to absorb materials costs evolutions, but may be subject to change in regard of some component unavailability, change, or replacement in order to improve the quality of item.
The price charged is the one when you actually place the order.

5. ORDER AND PROCESSING

Once you have made your choice and your order has been placed, you will receive an email acknowledging your order. This email is not a legal acceptance of your order, but a confirmation we have received it.
Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Cancellation is accepted within a maximum of twenty-four (24) hours after the time of your order. You will receive a second email containing your shipment tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded between you and us, in Marseilles, France, and the language of the contract is English.
We reserve the right not to accept any order you place with us, in the event of that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item in your country, that the item can no longer be produced, or that you do not meet the eligibility criteria set in the ToS.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed under the same name, the same credit card / Paypal account, and/or orders using the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address provided at the time the order was made. You agree to provide with uptodate and valid information requested to complete the purchase.

6. PAYMENT

Your purchase to Olgajeanne e-shop can be processed through two means of payments :
- using your credit card (Visa, Mastercard and American Express) through Paypal website (you don't need a Paypal account for this payment solution)
- using your Paypal account.

Completion of your order is being processed once your payment is actually completed on our account. You confirm that the credit card or Paypal account which is being used is yours, or that you have been specifically authorized to use it by its actual owner.
All transactions on our site are processed through the PayPal platform, using a secure online encryptment technology for your credit card details named Secure Socket Layer (SSL).
We do not store nor have direct access to your credit card details.

7. SHIPPING

All orders are processed and shipped Monday-Friday from 9am-5pm, except on French holidays.
Depending on the items you choose, if in stock or made on order, allow 2-5 working days for your order to be processed and shipped. You will be notified on the first email you receive from us about the estimated day of shipment of your order.

Each piece of jewelry you order on our e-store is beautifully sold in a jewelry gift box, unless other packaging is stated in the product description. We do our best to ensure a safe shipment and protect our jewelry with accurate bubble wrapping, however we are not responsible for the gift box to be damaged during the transportation. We feel very concerned about reducing our business footprint, therefore depending on the size of your order, we may use upcycling protections and shipping boxes.

Please make sure that the shipping address is correctly spelled as we are unable to redirect orders once they are on they way to reach you.
Orders can NOT be shipped to P.O. boxes or APO/FPO/DPO addresses.

- Domestic : France.
We use French La Poste Colissimo service for all domestic shipments. You will receive an e-mail with shipment references and tracking number when your order is being dispatched. Allow 2-5 days to receive your order once it has been processed.
Shipping in France, Metropolitan is free, unless specified in the product description.
Free shipping is not available on sales and items from previous collections.
Shipping costs may vary according to weight and value of the jewellery piece(s) your order. Shipping fees are specified when you access to checkout on the website. Please note that additional shipping costs for an extra item in an order are quite low.
Considering the value of our jewelry, every shipment request your signature upon delivery.

Faster (through DHL, UPS or Fedex) or slower (through any relay network) may be arranged upon your request, like drop-off solutions that we encourage due to reduced footprint, contact us by email at e-shop@olgajeanne.fr.

- International

-- European Countries : your orders are shipped either with French Postal service Colissimo International, or via a platform partnering with Chronopost International, Fedex International, Ups Worldwide and DHL*.
-- Other International countries : your orders are shipped either with French Postal service Colissimo International, or via a platform partnering with Chronopost International, Fedex International, Ups Worldwide and DHL*.

You will receive an e-mail with shipment references and tracking number when your order is being dispatched.
Shipping costs may vary according to size and weight and value of the jewellery piece(s) your order. Shipping fees are specified when you access to checkout on the website. Please note that additional shipping costs for an extra item in an order are quite low.
Insurance is provided with shipment according to the invoice value of your order. Duties and taxes are not included in the total checkout. They are determined by the customs offices within the destination country, and are based on the invoice value of your order. We provide it as well as a declaration of content or other document requested by the carrier, outside of the package for customs use. Payment of any duties and import taxes is the responsibility of the recipient.
If your country is not listed as available for shipment, please email us at e-shop@olgajeanne.fr and we will be happy to get back to you with a specific quotation.

*We totally understand that a door-to-door shipping rate may be quite high to international destinations, so we encourage you very much to contact us to see if any drop off solution would be more suitable for your country.

8. RETURN, EXCHANGE

We are willing to ensure your best satisfaction when you are purchasing a piece of Olgajeanne jewelry.
However we understand if you wish to return or exchange one item.
Returns of unworn item will be accepted for exchange or refund within 14 days after delivery date.
- To initiate a return or an exchange, send an email with "return" or "exchange" to e-shop@olgajeanne.fr with
-- name of item to be exchanged or returned
-- Olgajeanne e-shop invoice reference
-- choice for eventual exchange.
You will be given a RE#.
- Item has to be sent in its original packaging, with edition number product label, together with the invoice from our e-shop, and RE# added on the invoice, using a tracking shipment number you can communicate to us.
We do not pay for return shipment fees.
- Refund will be processed to your account within 7 working days after reception of unworn returned item, minus the initial shipping charges.
- Exchange for a same or higher value piece will be processed within 7 working days after receiving the initial item in perfect state, in its original packaging with edition number product tag, and payment for eventual pricing difference.
Sale pieces and custom made items are final sale and may not exchanged or returned.
We reserve the right to deny unreasonable returns and exchange.

9. REPAIR

Olgajeanne will be happy to repair any damaged item within one (1) year after purchase, provided a normal use of the piece of jewelry.
We encourage you to consult the CARE section on our website, to ensure your piece of Olgajeanne jewelry the longest life.
When you need a repair, please contact us at e-shop@olgajeanne.fr, mentioning the name or description of item, invoice number from our e-shop, and your repair request (pictures welcome). You will receive a R# that you should then write on the invoice, and an estimated time for repair to be done.
Depending on the nature of the repair some additional charges may be asked.

We are aware that textile is a relatively fragile material, so we propose you a "CARE" program for an extended relationship with your piece of jewelry. Please visit our CARE section on this website.

10. INACURRACIES, ERRORS OR OMISSIONS

We do our best to provide you with the most detailed and accurate information about our activity and Olgajeanne's products on our website.
However, due to the use of various computering devices or applications by you, we cannot warrant that colors, materials of your purchased item result exactly the same as on the pictures on our website. Considering its artisanal and handcrafted production process, we cannot ensure that your purchased item is the exact replica of another one from under the same reference or description, nor of the related picture on our website. Your item may present some slight differences, we invite you to consider they are the sign of its uniqueness.
Furthermore, we are not able to warrant that Olgajeanne's website content is absolutely accurate, error-free or reliable or that your use of such information will not infringe rights of any third parties. You recognize that the use of our information is at your own risk.
We reserve the right to modify any errors, inaccuracies or omissions or to change and update the content of this website without notifying you expressively.

11. PRIVACY POLICY

When you purchase a piece of jewelry from our e-store, in order to accurately proceed to the sale contract, we collect some personal information you give us such as your name, address and email address.
We have NO access to other information such as your credit card number, or bank account number, because all payment are taken care through Paypal. If you wish so you may consult the PayPal privacy policies terms.
By using online shipping means we fill shipping forms with the above mentioned information you provided, however these companies should not keep tracks of them nor use them for their own business programs after the shipping is completed.
Finally, we are supposed to issue an invoice regarding your purchase, and keep the record of it for ten years, upon request of French business taxes administration.
We do not volontarily share any of the information you provided us with any other business company under any circumstances.
Once you purchased a piece of jewelry from our e-store, we include you in our marketing messages, concerning our actuality, new products or events, using an online messaging program. In these messages we always provide you a way to unsuscribe to our messages if you wish to, using it your informations will be automatically removed from our lists.
Suscribing to our marketing program through the various "suscribe" options on our website gives you the same right and opportunity to unsuscribe and remove you data from our lists.
Our e-store uses Google Analytics to help us learning about where are our visitors are coming from, when, and what pages are being looked at.
According to French data protection act dated January 6th, 1978, modified in 2004, you can always have access to the information you gave us, and may ask us to remove them from our data base, by simply sending an email to e-shop@olgajeanne.fr.
We reserve the right to modify this privacy policy section at any time, so we suggest you to read it frequently when visiting our website.

12. COPYRIGHTS, INTELLECTUAL PROPERTIES

All materials and content on this website are original and exclusive intellectual property of Olgajeanne, Sophie Baillet and partners, except third parties content (BIG CARTEL and affiliated parties, PAYPAL) : designs, pictures, texts, names, logo, videos, drawings on this website are protected by the law. Any use of texts, pictures or other content, for publication or commercial purposes is strictly prohibited.
Please send us a message to get a written authorization prior to any use for press, blogs, etc. at e-shop@olgajeanne.fr

13. LIMITATIONS OF LIABILITY, APPLICABLE LAW

Olgajeanne, Sophie Baillet may not be held responsible in case of non execution of contract, due to major event such as BigCartel platform shutdown, PayPal payment terminal disfunctioning, world wide web turmoils, natural disasters, criminal acts, state of emergency occuring in our, or in your country.
The contract between you as a purchaser, and us, Olgajeanne trademark, Sophie Baillet, registrered company, and its terms are under the French law terms. French Business Courthouse (Tribunal de Commerce) of Marseille is the only and relevant authorithy for any legal action.

14. CONTACT

If you have any question regarding these Terms Of Service, please email us at e-shop@olgajeanne.fr, or use the contact form on the website.